Your Hut Warranty/Guarantee

When Purchasing a hut from us you can be assured you are in safe hands, we offer a solid 10 year guarantee with every hut from the date it is delivered to your site; leaving you with piece of mind that your hut will last you a lifetime.

With your order pack you receive from us you will receive our terms and conditions which highlights our warranty provided to you for your hut. 

 

Info regarding warrantys;

When it comes to Hut manufacturers there are often various warrantys and guarantees that are thrown about in order to make a sale happen, promising various elements and while these promises may be true you have to ask the question of how long has the comapny been running? we see so many fresh companies set up around the UK who try to sell huts for inflated prices and then dissapear the next year when they fall into financial trouble or cannot keep up with the competive market.

So to summarise; a manufacturer may offer a lifetime warranty but the company may be dissolved the next year leaving you with no product support whatsoever, we have been making huts since Rob started college in 2014, building his first hut on an old farm trailer and growing the company in to what you see today, we have been at the same site since then and our limited company is now nearly 6 years old but the establishment itself is now over 10 years old!

We have proudly manufactured over 120 huts and can remeber near on every delivery and customer!

We always urge customers to do there Due dilegence when purchasing a hut and we would encourage them to do it on us also, we also encourage customers to look at our google reviews which also highlights how we deal with aftersales and warranty matters.

Below are a couple of reviews pulled from google highliting our aftercare:

 “We shopped around and found Rob and Tom. We found both easy to work with and responsive. Costings were clear and detailed, with flexibility in design from the design stage. We specified different switches and a fridge/freezer unit. These were not something that the team had used before, but as a customer/manufacturer team we collaborated to find innovative designs to accommodate the unit. All of that communication was dealt with through site visits, but mainly WhatsApp text and video calls. When there were inevitably initial differing of understanding , we found common ground and design solutions came quickly. An absolute credit to the professional approach shown throughout our build. 

Delivery was highly skilful into a very confined space – reversing down slopes and having to use ramps. 

Aftercare is also good with a few minor post build issues rectified quickly. 

I would like to stress that the team delivered on time and on budget without any nasty surprises. That’s highly commendable and I’d not hesitate in recommending them to anyone” – Scott & Nicola

“Absolutely thrilled with our Shepherds hut. Excellent service and prompt response to a small issue following delivery” – Cathy T

“We are incredibly pleased with our Shepherd’s hut from Holmes Hill. We use it to Air bnb and we’ve had fantastic feedback from our guests. It feels luxury and hand crafted but was considerably cheaper than others on the market. We had a small leak around our log burner flue and the guys from Holmes Hill travelled almost 2 hours to come and fix it within a week, so great after sales service” – Ross Corley

“We bought a Shepherds Hut from Holmes Hill Shepherds Huts a few years ago and are very pleased with both the service and the hut. We managed to break a door handle recently and went back to see about getting a replacement. We got it there and then. They handled this very well indeed and we couldn’t be happier with this company”

– Michael Railton

Our very first hut in 2014 outside what is now our unit!

Now we have to admit this one wasnt pretty and traditonal alike our modern builds, it was tough, it still lives locally and is towed to the local steam rallies and is still as solid as the day it was built. We have offered to buy this back but the owner wont sell!

 

One of our latest builds outside of our unit.

Nearly 10 years later we are now in the unit we built our first hut outisde, no need to work out in the cold and rain!